Privacy Policy

XEN Connect Privacy Policy

We are XEN Connect Pty Ltd ABN 67 121 956 901 (XEN).

References in this document to "we", "us" or "our" are references to XEN that is operating the relevant website or providing the applicable services. Statements referring to "you" or "your" are references to the company or individual XEN is collecting personal information about.

Your privacy is important to XEN and this Privacy Policy has been written to describe the conditions under which this website is being made available to you.

The Privacy Policy discusses, among other things, how data obtained during your visit to this website may be collected and used. XEN strongly recommends that you read the Privacy Policy carefully.

By using this website, you agree to be bound by the terms of this Privacy Policy. If you do not accept the terms of the Privacy Policy, you are directed to discontinue accessing or otherwise using the website or any materials obtained from it.

If you are dissatisfied with the website, by all means contact us by sending an email to support@xenconnect.cloud; otherwise, your only recourse is to disconnect from this site and refrain from visiting the website in the future.

The process of maintaining a website is an evolving one, and XEN may decide at some point in the future, without advance notice, to modify the terms of this Privacy Policy. Your use of the website, or materials obtained from the website, indicates your assent to the Privacy Policy at the time of such use. The effective Privacy Policy will be posted on the website, and you should check upon every visit for any changes.

Sites Covered by this Privacy Policy

This Privacy Policy applies to all XEN-maintained websites, domains, information portals, and registries.

Links to Third-Party Websites

XEN’s website may provide links to third-party websites.

In general, the third-party providers used by XEN will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to XEN.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information XEN is required to provide to them for your business-related transactions.

For these providers, XEN recommends that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or XEN. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave XEN’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or XEN website’s Terms of Service.

Types of Information We Collect

Non-Personal Information

Non-personal information is data about usage and service operation that is not directly associated with a specific personal identity. XEN may collect and analyse non-personal information to evaluate how visitors use XEN’s website.

Aggregate Information

XEN may gather aggregate information, which refers to information your computer automatically provides to us and that cannot be tied back to you as a specific individual. Examples include referral data (the websites you visited just before and just after our site), the pages viewed, time spent at our website, and Internet Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. For example, when you request a page from one of our sites, our servers may log your IP address to create aggregate reports on user demographics and traffic patterns and for purposes of system administration.

Log Files

Every time you request or download a file from the website, XEN may store data about these events and your IP address in a log file. XEN may use this information to analyse trends, administer the website, track users' movements, and gather broad demographic information for aggregate use or for other business purposes.

Cookies

Our site may use a feature of your browser to set a “cookie” on your computer. Cookies are small packets of information that a website’s computer stores on your computer. XEN’s website can then read the cookies whenever you visit our site. We may use cookies in a number of ways, such as to save your password so you don’t have to re-enter it each time you visit our site, to deliver content specific to your interests and to track the pages you’ve visited. These cookies allow us to use the information we collect to customise your experience so that your visit to our site is as relevant and as valuable to you as possible.

Most browser software can be set up to deal with cookies. You may modify your browser preference to provide you with choices relating to cookies. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject cookies, certain of the functions and conveniences of our website may not work properly, and you may be unable to use those of XEN’s services that require registration in order to participate, or you will have to re-register each time you visit our site. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. We do not link non-personal information from cookies to personally identifiable information without your permission.

Web Beacons

XEN's website also may use web beacons to collect non-personal information about your use of our website, your use of special promotions or newsletters, and other activities.

The information collected by web beacons allows us to statistically monitor how many people are using our website, how many people open our emails and for what purposes these actions are being taken.

Our web beacons are not used to track your activity outside of our website. XEN does not link non-personal information from web beacons to personally identifiable information without your permission.

Personal Information

Personal information is information that is associated with your name or personal identity.

XEN uses personal information to better understand your needs and interests and to provide you with better service.

On some of XEN's web pages you may be able to access the X-En Management System, request information, subscribe to mailing lists, participate in online discussions, collaborate on documents, provide feedback, submit information into registries, register for events, apply for membership or join technical committees or working groups.

The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs, passwords, billing information or credit card information.

How We Use Your Information

XEN may use non-personal data that is aggregated for reporting about XEN’s website usability, performance, and effectiveness. It may be used to improve the experience, usability and content of the website.

When accessing XEN's customer-specific web pages, your personal user information may be tracked by XEN in order to ensure authorised access as well as process and complete business transactions and send related information, including transaction confirmations, invoices and payment receipts.

Credit card information may be collected to facilitate certain types of business transactions or if you purchase a product or service from our website. Such information will not be kept longer than necessary for providing the services requested. Credit card numbers are used only for processing a payment and are not used for other purposes. Payment processing services may be provided by a third-party payment service and a management company external to XEN may provide support for the financial activities of XEN. XEN may share your personal information with its partners to facilitate these transactions.

Your personal information is only kept as long as it is essential in order to provide you with the required services and to comply with our legal obligations. When it is no longer needed for these purposes, we take reasonable steps to destroy or to remove details from personal information that make it possible to recognise which particular person the information is connected with.

Information Sharing

XEN does not sell, rent, or lease any individual's personal information or lists of email addresses to anyone for marketing purposes, and we take commercially reasonable steps to maintain the security of this information.

However, XEN reserves the right to supply any such information to any organisation into which XEN may merge in the future or to which it may make any transfer in order to enable a third party to continue part or all of its mission.

We also reserve the right to release personal information to protect our systems or business, when we reasonably believe you to be in violation of our Terms of Use or if we reasonably believe you to have initiated or participated in any illegal activity.

In addition, please be aware that in certain circumstances, XEN may be obligated to release your personal information pursuant to judicial or other government subpoenas, warrants or other orders.

In keeping with our open process, XEN may maintain publicly accessible archives for the majority of our activities. For example, posting an email to any of XEN’s-hosted public mail lists or discussion forums, subscribing to one of our newsletters or registering for one of our public meetings may result in your email address becoming part of the publicly accessible archives.

On some sites, anonymous users may be allowed to post content and/or participate in forum discussions. In such a case, since no user name can be associated with such a user, the IP address number of a user is used as an identifier. When posting content or messages to a XEN site anonymously, your IP address may be revealed to the public.

Please remember that any information (including personal information) that you disclose in public areas of our website, such as forums, message boards, and news groups, becomes public information that others may collect, circulate, and use. Because we cannot and do not control the acts of others, you should exercise caution when deciding to disclose information about yourself or others in public forums such as these.

Given the international scope of XEN websites, personal information may be visible to persons outside your country of residence, including to persons in countries that your own country’s privacy laws and regulations deem deficient in ensuring an adequate level of protection for such information. If you are unsure whether this Privacy Policy is in conflict with applicable local rules, you should not submit your information.

If you do not want your personal information collected and used by XEN, please do not visit XEN's website.

Access to and Accuracy of Customer Information

XEN is committed to keeping the personal information of our customers accurate.

All the information you have submitted to us can be verified and changed. In order to do this, please send an email to support@xenconnect.cloud.

We may provide customers with online access to their own personal profiles, enabling them to update or delete information at any time.

To protect our customers' privacy and security, we also may take reasonable steps to verify identity, such as a user ID and password, before granting access to modify personal profile data.

Certain areas of XEN's website may limit access to specific individuals through the use of passwords or other personal identifiers; a password prompt is your indication that a customer-only resource is being accessed.

Security

XEN takes all reasonable steps to protect your personal information from misuse, loss, unauthorised access, disclosure, modification and destruction.

We store your information securely and have a range of security controls in place to ensure that your information is protected.

Access to personal information is restricted to individuals properly authorised to do so.

No server, however, is 100% secure, and you should take this into account when submitting personal or confidential information about yourself on any website, including this one.

XEN assumes no liability for the interception, alteration, or misuse of the information you provide. You alone are responsible for maintaining the secrecy of your personal information. Please use care when you access this website and provide personal information.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL).

Opting Out

From time to time XEN may email you electronic newsletters, announcements, surveys or other information. If you prefer not to receive any or all of these communications, you may opt out by following the directions provided within the electronic newsletters and announcements.

If you have questions regarding this privacy policy, please send an email to support@xenconnect.cloud.